Demand Letter Triage

Save the letter, envelope or email headers, cited pages, current site screenshots, accessibility statement, and recent website-change history.

Ask counsel whether to respond, what to preserve, and whether technical remediation should begin before or after specific legal steps.

Technical Options

Common next steps include public-page snapshot, manual audit, developer remediation, monitoring, accessibility statement updates, PDF/file accessibility, and remediation evidence logs.

For ecommerce and Shopify merchants, review product pages, cart, checkout handoff, forms, popups, apps, and customer-service paths.

Referral Consent

If you want provider follow-up, you can choose to share the request with relevant accessibility partners, including accessiBe when appropriate.

Referral compensation may apply if you become an accessiBe customer; leaving the partner-sharing box unchecked will not block the basic snapshot request.

What to preserve before remediation

Keep a dated copy of the complaint or letter, the current public pages, screenshots of named flows, accessibility statements, widget settings, plugin/theme versions, remediation tickets, and correspondence approved by counsel. Technical fixes can move quickly, but evidence handling and legal response strategy should remain counsel-led.

Downloadable assets

Optional follow-up

Want help using these assets?

Direct downloads stay available above. Share a work email only if you want a tailored note on how to use the assets for your site, client, or article.

Direct downloads stay open Site URL optional Provider routing optional

Partner sharing is optional and only happens if you check the provider-sharing box. This is not legal advice or a compliance guarantee.

Frequently asked questions

Can this help before a lawsuit is filed?

It can help organize technical facts and next steps, but it does not replace legal advice.

Should I publicly claim compliance after installing a tool?

Avoid broad public compliance claims unless they are supported by qualified review and counsel-approved language.