First 24 Hours
Save the demand letter, current theme version, app list, screenshots, analytics context, and examples of the alleged affected pages.
Do not delete apps, rewrite pages, or publish compliance statements before counsel and technical reviewers understand the claim.
Shopify-Specific Triage
Check product images, variant selectors, cart drawer, coupon forms, account login, email signup, reviews, filters, and any app that opens a modal or changes focus.
If the claim references checkout, document what Shopify controls, what the merchant controls, and what can be tested in the available checkout experience.
Remediation Evidence
Keep a dated remediation log with confirmed issues, fixes shipped, theme/app owners, screenshots, manual test notes, and follow-up review dates.
A calm evidence trail is more useful than installing a tool and claiming the problem is solved.
Frequently asked questions
Should a Shopify merchant install a widget immediately after a demand letter?
A widget may be part of a response plan, but it should not be treated as a complete legal or technical fix. Coordinate with counsel and confirm barriers.
Can Shopify checkout accessibility be fully controlled by the merchant?
Some checkout behavior is platform-controlled, while themes, apps, product content, cart drawers, and checkout-adjacent flows may be merchant-controlled.