Immediate Actions
Save the letter, envelope, screenshots, analytics, and current website version.
Do not ignore deadlines, but do not make compliance claims before review.
Ask counsel how to respond and what documentation to preserve.
Technical Triage
Scan public pages for common issues.
Manually test the alleged affected path with keyboard navigation.
Document which issues are confirmed, unclear, already fixed, or outside your control.
Remediation Path
Pair quick fixes with a longer accessibility plan: developer remediation, monitoring, employee process, and assistive technology testing where needed.
Frequently asked questions
Should I install an accessibility widget after receiving a demand letter?
It may be one part of a response plan, but you should not treat any single widget as a complete legal solution. Coordinate with counsel and fix confirmed barriers.
Can I delete or redesign the site immediately?
Preserve relevant evidence before major changes. Ask counsel before deleting pages, logs, or versions related to the claim.