Patient-Critical Paths
Review appointment booking, contact forms, provider search, locations, patient instructions, portal entry points, billing pages, and emergency guidance.
Forms need programmatic labels, helpful errors, clear required fields, and keyboard-friendly controls.
Documents And Portals
PDFs, patient instructions, consent forms, and portal handoffs should be tested because they are often outside the main website template.
If a document cannot be made accessible quickly, provide an accessible HTML equivalent and a support path.
Governance
Assign owners for web content, forms, PDFs, third-party widgets, and visitor accessibility requests. Accessibility work should be ongoing, not a one-time plugin install.
Frequently asked questions
Does a healthcare website need manual accessibility testing?
Yes. Automated checks are useful, but patient forms, PDFs, portals, and third-party scheduling flows need human review.
What is the first healthcare accessibility fix?
Start with appointment and contact flows, then review PDFs, location pages, portal links, and patient instructions.