Start With Shared Templates
Inventory the repeated pieces first: header, navigation, location cards, store locator, local landing-page template, menu or service template, booking or ordering module, forms, map embeds, footer, and accessibility statement links.
A template-level fix can improve many pages at once. A template-level barrier can also repeat across every location, market, franchisee microsite, or campaign page.
Review Location And Conversion Paths
Test the tasks visitors actually need: find a nearby location, check hours, get directions, book an appointment, place an order, request a quote, read service details, submit a form, use coupons, and contact local support.
Pay attention to keyboard use, labels, focus order, error messages, map alternatives, search filters, local phone links, and whether location-specific details are available as text rather than only images or PDFs.
Separate Corporate, Franchisee, And Vendor Ownership
Multi-location sites often depend on corporate CMS templates, franchisee-managed pages, store locator vendors, review widgets, menu providers, booking engines, ecommerce tools, maps, chat, loyalty systems, and downloadable PDFs.
Name the owner for each surface and decide what can be fixed centrally, what needs franchisee training, and what must be escalated to a third-party vendor.
Evidence And Rollout Plan
Keep an evidence folder with a public-page snapshot, template inventory, representative location-page samples, store-locator notes, widget list, document inventory, remediation tickets, retest dates, and accessibility statement updates.
Avoid promising full ADA compliance or claiming any provider ends legal risk. Use the evidence to route audit, remediation workflow, monitoring, file accessibility, franchisee guidance, and partner support where appropriate.
Decision path
Use these links to move from research to evidence, then from evidence to a responsible remediation option.
Downloadable assets
Optional follow-up
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Frequently asked questions
Why are multi-location sites higher risk than a simple local site?
The same barrier can repeat across many location pages, templates, menus, documents, maps, forms, or franchise microsites. That makes template inventory and governance especially important.
What should a franchise or multi-location brand review first?
Start with the store locator, local landing-page template, booking or ordering path, contact forms, high-use PDFs, menu or service pages, maps, third-party widgets, and the support route.
Does this checklist guarantee ADA compliance?
No. It is technical planning guidance for public website and operations review. It does not replace counsel, manual testing, vendor review, or a full WCAG audit.